Association of TeleServices International, Inc.
12 Academy Avenue, Atkinson, NH 03811
Phone (603)362-9489 fax (603)362-9486
cglorieux@earthlink.net
FOR IMMEDIATE RELEASE
Tuesday, June 21, 2011 |
CONTACT: Charlene Glorieux
(866) 896-2874 |
Outstanding Service Earns National Award
Alliance Communications
wins ATSI Award of Excellence
Alliance
Communications of Orlando, FL has been
honored with the exclusive ATSI
2011
Award of Excellence. This
award is presented annually by the Association of
TeleServices International (ATSI), the industry’s trade
association for providers of telecommunications and call
centre services including telephone answering and
message delivery across North America and the
UK. Alliance
Communications
was presented with the award at ATSI’s
2011
Annual Convention held at the Grand Hyatt,
San Antonio,
TX.
Independent judges are contracted by ATSI to evaluate message services
over a six month period.
The criteria for scoring include: courtesy,
response time, accuracy and overall service to their
clients. If
the company scores 80% or better in ALL categories, they
are presented with the coveted ATSI Award of Excellence.
The program is now in its 15th year.
“ATSI prides itself in agent training through many
mediums. The
AWARD OF EXCELLENCE is one of the most rewarding.
This “secret caller” program is an intense
program extending throughout the year with test calls
being made to registered participants and handled by
random agents, says ATSI President Michael Fultz.
‘I think there has always been a misconception of
a company winning
THE AWARD OF EXCELLENCE; however, member companies
QUALIFY for this prestigious award.
If a company qualifies for the AWARD OF
EXCELLENCE they have set the bar for quality in the
Telephone Answering Service Industry.”
ATSI extends its
congratulations to the staff of Alliance Communications
on their proven quality service to their customers.
About ATSI
The Association of TeleServices
International was founded in 1942 as a national trade
association representing live answering services.
ATSI now encompasses companies across North
America and the UK
offering specialized and enhanced operator based
services including: call centers, contact centers,
inbound telemarketing (order entry), paging, voice
messaging, emergency dispatch, fax, and internet
services among others.
Check out a few of our answering service and call center features and decide today which services
will be right for you!
