Tier I Technical Support: Alliance Communications understands the necessity for 24/7 support for your organizations products and services. Our professional and skilled representative are able provide help desk support and/or Tier-1 Technical support in a concise and accurate manner every time regardless of the complexity of your products or services.

We are available around the clock to:
• Answer detailed questions about your products and services
• Guide your callers through Tier-1 technical assistance
• Escalate advanced issues based on your specific criteria
• Chat Live via your website
• Respond to Email inquiries
• Register/ Signup Users for your Products or Services
• Dealer Locate service

We Provide:
• Advanced Scripting and branching so your customers get consistent & accurate support every time.
• Detailed training on your products, services & philosophies
• An enhanced professional image for your company.
• Increased Customer Satisfaction ratings to your company based on the image we provide for you.
• Relief for your in-house staff's time
• Custom Reporting
• Live Chat from your Website

Some Examples of our Help Desk/ Tier-1 Technical Support Clients include:

Internet Service Providers Consumer Electronics Consumer Appliances

Office Equipment Cable TV Insurance Companies