Hosted Services & Disaster Planning: Investing in or upgrading your internal contact center equipment can be extremely costly and a drain on company resources for some time. With Alliance Communication's hosted contact center offering, you benefit from our hard-work and investment.
Our hosted contact center contains:
ACD functionality with skills-based routing
Custom Scripting
Custom Reporting
Agent Statistics
Recording of all Voice & Screen
Real-Time monitoring & coaching ability
Compliance Management
Benefits of our Hosted Contact Center:
Save Money on a costly investment
Save Company resources for income- generating projects
Low-risk commitment
Scalable based on need
100% up time- UPS & Generator backups
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Disaster Planning & Recovery:
Every business needs to have in place a Disaster Recovery Plan. In the event of a natural disaster, power outage, phone service interruption, equipment maintenance or mandatory evacuation the impact on and loss of business to your company can be devastating.
In a matter of minutes, your calls can be routed to our agents who are ready to handle your calls according to your instructions. Our equipment is located in a secure data center which provides 100% uptime with the ability to handle calls and contacts from anywhere in the world.
Hopefully you never need to put your disaster recovery plan into use. Alliance Communications will provide the insurance that, in the event of a disaster, your business will continue as usual with no interruption.
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