Alliance Communications Center has been the Doctor Answering
Service of choice in Chicago and the Upper Mid West since
1987. Our 24/7 custom Answering Service and Call Center
Solutions to the Doctors and Medical Community are supported
by a team of keen and articulate customer service agents and
they are specifically trained to help you manage patient
care in the same caring and same caring and professional
manner as you do. We are intimately familiar with medical
terminology and all the hospitals from Northern Indiana, to
Wisconsin. Our staff is performance oriented and VERY proud
of our most recent ATSI(Association of Teleservices
International) Award of Excellence award in June of 2011.
Alliance Communications Center is fully HIPAA compliant and
our servers are located in a high security environment. The
manufacturer of our telephony equipment is the largest
provider of telephone systems for Hospitals in the US. We
utilize their most recent software so Alliance is able to
provide services and documentation that other answering
services will only see in years yet to come. Our facility is
protected by a 200KW Generator and redundant telephone
service providers to assure peace of mind in the event of
power or telephone interruptions.
For Doctor offices and Medical Clients that are large or
have more than several locations, our Medical Call Center
offers complex IT solutions including VPN to provide an even
higher level of service. Each of our large Doctor and
Medical clients is assigned an account manager. Our IT team
is responsive & tenacious and each of our Doctor and Medical
clients are assigned an account manager, assuring additional
peace of mind.
We are available around the clock:
- Virtual Front Office
- Schedule/Confirm Patient Appointments
- Screen Medical Concerns and Escalate Emergencies
- Consults Requests
- Prescription Renewal Requests
- Obtain Lab/Test Results
- Obtain orders for supplies and equipment
- Patient Surveys
We also provide:
- Patient Privacy & Confidentiality - 100% HIPAA
Compliant
- Custom Dispatch Instructions per Physician
and/or Facility
- 100% LIVE Answer and/or Custom Voice Mail
- Webmail eResponse(email responder)
- Peace of Mind
Alliance Communications customizes our services to your
individual needs. The combination of our superior staff and
state-of-the-art equipment allows us to perform according to
your specifications every time.
Some examples of
our Medical Professional Clients include:
General Practitioners
Hospitals
OB/GYN
Plastic Surgeons
Cardiologists
Home Health Care
Hospice
Oncologists
Counseling Offices
Psychiatrists
Urgent Care Facilities
|
Surgeons
Dentists
Clinics
Eyewear Manufacturers
Home Medical Equipment
Insurance
Medical Diagnostic Imaging
Disposable Medical Equipment
Internal Medicine
Clinical Trials
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