In the business of helping you grow for over 30 years.
With decades under our belt, and thousands of calls taken, we’ve stayed true to our mission from the start - to help businesses like yours grow through an unmatched phone service experience.
Built from the ground up to become experts in our industry.
Founded in 1987 in sunny Central Florida, Alliance has been a leader in the call center industry since its inception.
We’ve built our company on experience-oriented principles and the need to continue innovating in our industry, in order to provide the best phone services on the market.
Experienced and dedicated to your business and its needs
Short description of the team of the company, and what drives them to continue to provide a great experience.
Top-notch services that are efficient, transparent, and unmatched.
At Alliance, we see ourselves as an extension of your business. And every call is an opportunity to represent you and your brand.
So from the technology we use to the people we employ, every detail is thoroughly thought out and communicated with you so that you can enjoy service that support your business goals.
OUR TALENT & TECHNOLOGY
Alliance Communications is committed to your business' growth and success.
Our combination of experienced management team, skilled representatives, and state of the art technology make Alliance Communications leaders in the call industry.
High Quality Team of Representatives
All of our phone agents are carefully screened and tested prior to becoming part of the team. We only seek warm, professional voices with speech clarity, articulation and overall aptitude.
Our supervising and quality assurance teams continuously evaluate our staff to ensure top performance. With an account manager to oversee all aspects of your campaign to guarantee success.
Our state-of-the-art equipment offers detailed programing and provides customized client contact handling through the use of scripts, menus, databases, and connectivity.
Includes contact records and marketing demographics. In addition, customer orders and messages can be provided via email, fax, CD, hard copy, FTP, or just about anything else.
OUR CORE VALUES
Our values are centered around you, your business, and your goals
Whether your company simply needs Alliance Communications to answer the phones after hours or to create a complete customer service phone tree – we provide our clients with the highest quality of service and professionalism available in a call-center.
Accuracy & Transparency
We understand that part of helping your business grow is understanding the full scope of the services you pay for.
That’s why when it comes to any of our services, you’ll always receive accurate billing and reporting.
We’re in the business of simplifying your workflow.
We’ve specifically chosen and partnered with the best technology companies in order to provide you with a customizable end-to-end solution that works to your liking.
Made to Be Customized
We know that the way you communicate with your customers matters. That’s why we’ve designed our services to be fully customizable.
From the greeting we provide to the reports you want to see, you’ll have the power to adjust your plan to your liking.
An Extension of Your Brand
Your brand voice is a part of your business’s identity. So when it comes to taking your customers' calls, we see ourselves as a part of your brand.
You can rest assured that our team is dedicated to providing the experience you want for your customers in order to achieve your goals.