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LOCATIONS

Professional phone services for your Rochester business.

Simplify your workflow and grow your business with Alliance Communications.

24/7 LIVE ANSWERING SERVICE, CALL CENTER & CONTACT SERVICES TO MAKE YOUR ROCHESTER BUSINESS STAND OUT.

Enjoy phone services that are curated to support your business goals.

From a custom greeting to 24/7 availability, you'll customize your plan to support your needs and help your business grow.

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Receptionist &

Answering Service

Have a friendly and helpful professional direct incoming calls.

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Inbound Call & Contact Center

A team dedicated to customer booking, sales, and more.

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Customer Service Center

Expert receptionists that can resolve common customer issues.

HOW IT WORKS

Get started in a few simple steps.

Part of your experience is easily setting up your plan so you can start getting the most out of our services.

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Explore our simple process for creating your personalized plan.

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Discover services for the most popular Rochester industries.

Learn more about the industries we serve.

Healthcare

80% of all business communications take place over the phone.

We’ll make sure your business always has someone there to answer. 

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THE ALLIANCE DIFFERENCE

Designed to address your most time-consuming calls.

24/7/365 Availability

Have your business always available for your customers.

Booking & Scheduling

Have our team take care of scheduling appointments.

Lead & Message Capture

Have our team capture new leads and take messages.

Payment & Billing

Have our team process payments and invoices.

Account Services

Have our team support your customers' most common requests.

Website Chat

Have our team respond to site visitors by chat.

Phone Support

Have our team handle tier 1 questions and issues.

100% Customizable

Have our team personalize your plan to fit your needs.

ABOUT ROCHESTER

Rochester is a city on Lake Ontario, in New York State.

Rochester rose to prominence as the birthplace and home of some of America's most iconic companies, Eastman Kodak, Xerox, and Bausch & Lomb.

Local Area Codes

585

SURROUNDING ROCHESTER AREAS

Surrounded by bustling communities across Rochester.

Beyond its busy downtown area, Rochester’s surrounding towns and cities feature lively communities, all with their own unique local cultures.

  • Brighton

  • Hoeoye Falls

  • Fairport

  • Spencerport

  • Irondequoit

  • Churchville

  • Hilton

  • Canandaigua

  • Shortsville

  • Manchester

  • North Gates

  • Brockport

"Alliance Communication has been my office answering and scheduling service since 2011.  They answer my phones 24/7 and schedule my patient/client appointments.  Hiring them is one of the best decisions I've ever made for my business! Outsourcing my calls to Alliance has freed me to focus on my patients and my writing, and my clients can speak to a live person who can help them any time they call. And although I am a relatively small client for them, Susan and her team have always been responsive to my needs and creative in finding solutions that fit my industry and business niche. I hope to continue my business relationship with them for years to come!"

Dr. Chantal Marie Gagnon

Phychotherapist and Relationship Counselor

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Ready to build your personalized plan?

Have our team get started on customized phone services for your Rochester business.

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Ready to build your personalized plan?

Have our team get started on customized phone services for your Rochester business.

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