top of page

LOCATIONS

Professional phone services for your Grand Rapids business.

Simplify your workflow and grow your business with Alliance Communications.

24/7 LIVE ANSWERING SERVICE, CALL CENTER & CONTACT SERVICES TO MAKE YOUR GRAND RAPIDS BUSINESS STAND OUT.

Enjoy phone services that are curated to support your business goals.

From a custom greeting to 24/7 availability, you'll customize your plan to support your needs and help your business grow.

Virtual Receptionist - BG.png

Receptionist &

Answering Service

Have a friendly and helpful professional direct incoming calls.

Inbound Call Center - BG.png

Inbound Call & Contact Center

A team dedicated to customer booking, sales, and more.

Customer Service - BG.png

Customer Service Center

Expert receptionists that can resolve common customer issues.

HOW IT WORKS

Get started in a few simple steps.

Part of your experience is easily setting up your plan so you can start getting the most out of our services.

​

Explore our simple process for creating your personalized plan.

Woman on Phone

Discover services for the most popular Grand Rapids industries.

Learn more about the industries we serve.

Healthcare

80% of all business communications take place over the phone.

We’ll make sure your business always has someone there to answer. 

YourBrandFirst.jpg
THE ALLIANCE DIFFERENCE

Designed to address your most time-consuming calls.

24/7/365 Availability

Have your business always available for your customers.

Booking & Scheduling

Have our team take care of scheduling appointments.

Lead & Message Capture

Have our team capture new leads and take messages.

Payment & Billing

Have our team process payments and invoices.

Account Services

Have our team support your customers' most common requests.

Website Chat

Have our team respond to site visitors by chat.

Phone Support

Have our team handle tier 1 questions and issues.

100% Customizable

Have our team personalize your plan to fit your needs.

ABOUT GRAND RAPIDS

Grand Rapids was chosen one of the world's "15 Best Beer Cities," alongside Brussels, Belgium; Berlin, Germany.

Grand Rapids is known as “Furniture City.” Grand Rapids is considered the world leader in office furniture production.

Local Area Codes

616

SURROUNDING GRAND RAPIDS AREAS

Surrounded by bustling communities across Grand Rapids.

Beyond its busy downtown area, Grand Rapids’ surrounding towns and cities feature lively communities, all with their own unique local cultures.

  • East Grand Rapids

  • Forest Hills

  • Grandville

  • Hudsonville

  • Walker

  • Holland

  • Cannon Township

  • Grand Haven

  • Byron Center

  • Spring Lake

  • Eastown

  • Rockford

"Alliance Communication has been my office answering and scheduling service since 2011.  They answer my phones 24/7 and schedule my patient/client appointments.  Hiring them is one of the best decisions I've ever made for my business! Outsourcing my calls to Alliance has freed me to focus on my patients and my writing, and my clients can speak to a live person who can help them any time they call. And although I am a relatively small client for them, Susan and her team have always been responsive to my needs and creative in finding solutions that fit my industry and business niche. I hope to continue my business relationship with them for years to come!"

Dr. Chantal Marie Gagnon

Phychotherapist and Relationship Counselor

Mobile_FinalCTA-2.jpg

Ready to build your personalized plan?

Have our team get started on customized phone services for your Grand Rapids business.

CTA_2.jpg

Ready to build your personalized plan?

Have our team get started on customized phone services for your Grand Rapids business.

bottom of page